Brave Phone for Children

A PROBLEM SHARED IS A PROBLEM HALVED

Freephone: 116 111

Working hours: every working day from 9:00 to 20:00

Brave Phone for Children (telephone number 116 111) is a safe and confidential service you can turn to for help and support. We have a team of professional counsellors who offer advice and assistance to children on what to do in certain situations.

The Brave Phone helpline gives children the opportunity to talk about their feelings, situations that make them feel confused, or cases in which they feel their rights have been violated in any way. Our support line is primarily intended for children who feel someone in their life and environment is abusing and/or neglecting them. Remember that everything you say is confidential between you and the person you talk to over the phone, who is always a certified Brave Phone volunteer.

The support line is anonymous, which means you do not have to say your name, city, or any other information you don’t feel comfortable sharing. This is to give you a safe space where you feel comfortable in communicating whatever is bothering you. You only need to call to talk freely and openly about any problems you may have.

It is also important to emphasise that our support line can be reached for free from any phone – home phone, mobile phone, or even a public payphone. It is a freephone number, so all you have to do is dial 116-111. This way every child, no matter what their financial situation, no matter how young or old, can reach out and get the help and support they need at no cost.

In addition, any time you call the Brave Phone helpline, there is no record of the fact that you called. At the end of the month when you receive your phone bill, there is no record of the Brave Phone number being dialled. This way, any conversation you have with our counsellors is kept confidential.

Why and when to call Brave Phone for Children

As previously mentioned, Brave Phone is designed for children who have real problems and are in need of help. Any prank callers are indirectly preventing other children who need help from reaching Brave Phone right away. Maintaining the lines takes time and effort, and if someone calls just as a joke, there may be a different child calling at the same time who is in urgent need and won’t be able to get through. If you’re bored or with your friends and are looking for something entertaining to do, rather than call Brave Phone we recommend you go out and play football, volleyball, hide and seek, or play a board game. If you’re alone you can read a book, watch a movie, listen to music, dance, read interesting articles in magazines or on the internet (there’s plenty on Brave Phone’s website), among other things.

Who are the Brave Phone counsellors?

Brave Phone counsellors are young people and students from the Faculty of Humanities in the fields of psychology, social work, education and rehabilitation. Before beginning their work at Brave Phone, our volunteers are specially trained for telephone counselling and educated in how children feel when they’re being abused, when they feel lonely or sad, and when they have problems with their friends or parents. After completing their training, counsellors constantly receive additional training and upgrade their knowledge and skills, so as to better  provide support and help to children calling Brave Phone.

Why have our counsellors decided to work and volunteer for Brave Phone?

…because they want to help those who need it most – children. They want to help in whatever way they can and contribute to helping children find solutions to their problems. They want to make your day a good one by providing a positive and welcoming attitude. Because of this, Brave Phone counsellors are bright and warm people who are willing to talk about your problems without any prejudice or judgment.

YOU CAN ALSO CONTACT US USING:

E-mail: hrabrisa@hrabritelefon.hr
Chat: www.hrabritelefon.hr/chat
Forum: hrabri_forum_za_zlostavljanu_i_zanemarenu_djecu